Unsure about something? Check out our FAQs to find the answers you need!
A: Property owners are responsible for all standard maintenance, including repairs related to roofing, plumbing, electrical systems, and structural work, as long as the issue is not caused by resident misuse. Residents are responsible for damages caused by misuse, such as drywall damage or clogged toilets due to inappropriate items.
Missed Appointments: If a resident schedules a maintenance appointment and fails to attend, a service fee will be applied.
A: All lease modification requests must be submitted at least 90 days before the lease renewal date to be processed.
If you are removed from the lease, the remaining tenant must either:
A new lease agreement must be signed, and the remaining tenant will need to submit a new application and pay the application fee to be re-screened by our underwriting team.
A: You can pay rent through the following options:
For any payment issues, please contact tenants@loqset.ca.
A: We work with certified vendors to guarantee quality repairs and maintain clear communication between owners and tenants.
A: Yes, a co-signer is allowed for applicants who meet all qualifications except for income. However:
A: We follow the Tribunal administratif du logement (TAL) guidelines for rent adjustments.
A: Please email tenants@loqset.ca to request a lease amendment. You must also provide renter’s insurance that covers potential pet-related damages.
A: I’m late on rent—what happens next?
Our policy is to communicate promptly in cases of late payments:
A: You can set up or transfer your Hydro-Québec account by:
Required Information:
A: Electricity bills increase due to higher heating usage. To manage costs:
have more questions? contact info@loqset.ca
Need help managing your rental?
We offer tailored property management to fit your needs.
Let us know:
– Property location
– # of units
– Services needed
Questions? Send us a message!
